Conflict: Surviving and Thriving in the Workplace

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Credit Hours: 2.0 Hours

1 rating

Course Description

Purpose of the Course

This course will look into conflict in the workplace to help healthcare professionals and their organizations recognize and strategize to survive and thrive with conflict in the workplace.

Course Objectives

  • To have understanding of workplace violence and its correlation with conflict in the workplace
  • To identify the different types of conflict
  • To understand the role of prevention in conflict management
  • To recognize components of emotional intelligence
  • To identify strategies to resolve and manage conflict in the workplace

Course Curriculum

  •   0/14

    • Introduction
    • The Problem with Conflict in the Workplace
    • What is Conflict?
    • Prevention
    • Emotional Intelligence
    • Conflict Management Strategies
    • Avoidance
    • Think it through
    • Have the Conversation
    • Mediator
    • Apologize (If Appropriate)
    • Communication
    • Conclusion
    • References
  • Quiz  0/1

    • Quiz – Conflict: Surviving and Thriving in the Workplace